Skip to contentFree 30 minute call with Pali
Book a callClient login

AI readiness assessment

How ready is your business for AI?

This free AI readiness assessment asks 12 questions about how your Malaysian business handles customers, daily work, records, compliance and AI today. You get a score out of 100 for each area and overall, your three weakest areas, and a 90-day plan with clear steps. It takes about five minutes and your answers stay in your browser.

Start the assessment

Last updated

Answer 12 questions

Your answers stay in this browser. Nothing is sent or saved on a server.

The five areas

Twelve questions, two or three in each area.

  1. 01

    Customer channels

    WhatsApp, social media, your website and marketplaces.

    • How do customers reach you on WhatsApp?
    • Where can customers find and buy from you online?
  2. 02

    Daily operations

    How much work is manual and how jobs are tracked.

    • How much time goes to repeat admin, like retyping data, chasing payments or making quotes?
    • How do you keep track of orders, jobs or bookings?
  3. 03

    Data and records

    Accounts, spreadsheets and one source of truth.

    • How do you keep your accounts?
    • If you need this month’s sales by product or customer, how long does it take?
  4. 04

    Compliance

    LHDN e-Invoice, PDPA and SST where it applies.

    • Where are you with LHDN e-Invoice?
    • How do you look after customer personal data under the PDPA?
    • If you charge SST, how is it worked out?
  5. 05

    AI use today

    ChatGPT and similar tools, AI in service, AI rules.

    • How does your team use ChatGPT or similar AI tools?
    • Is AI part of your customer service?
    • Do you have rules for using AI at work?

How is the score worked out?

  1. 01Each answer is worth 0 to 3 points, from the least to the most set up.
  2. 02An area score is its points as a share of the most it could get, from 0 to 100.
  3. 03A question that does not apply to you, such as SST for a business that does not charge it, is left out of that area.
  4. 04Your overall score is the plain average of the five areas, so each area counts the same.
  5. 05The plan takes your three lowest areas and gives each a first step and a bigger build step across 12 weeks.

What do the levels mean?

Starting0 to 39Most work still runs by hand. Small, steady steps pay off fast here.
Building40 to 59Some systems are in place. Joining them up is the next win.
Ready60 to 79Your basics are solid. AI can now save real time and money.
Leading80 to 100You run on systems. Keep them reviewed and plan the next step.

There is no comparison with other businesses. No reliable public data exists for that, so this tool does not invent one.

What does a result look like?

A made-up 12 person trading company, scored with the same method.

Overall 38 out of 100, level Starting.

  1. AI use today11 out of 100, Starting
  2. Daily operations33 out of 100, Starting
  3. Compliance44 out of 100, Building
  4. Customer channels50 out of 100, Building
  5. Data and records50 out of 100, Building

Its plan starts with AI use today and Daily operations in weeks 1 to 4.

  1. Weeks 1 to 4

    • Write one page of AI rules
    • List your five most repeated tasks

  2. Weeks 5 to 8

    • Let AI answer common customer questions
    • Find your e-Invoice phase and close PDPA gaps

  3. Weeks 9 to 12

    • Automate the biggest one
    • Work through the e-Invoice checklist
    • Retake this assessment and plan the next quarter

Which sources do the compliance questions follow?

Official pages, checked 21 October 2026.

Want help with the plan?

A Discovery Sprint at RM 300 turns your weakest areas into a scoped plan with a fixed price, in 5 days.

See the Discovery Sprint

Turn your plan into a build

A Discovery Sprint turns your weakest areas into a clear scope with a fixed quote, so you know what to fix first and what it costs.

  • Your three weakest areas mapped to real fixes
  • A fixed quote and timeline for the first build
  • The fee is credited to the build if you go ahead
Price
RM 300
Timeline
5 working days
WhatsApp PaliBook a free 30 minute call About the Discovery Sprint

Questions about the AI readiness assessment

Is the AI readiness assessment free?

Yes. The full result and 90-day plan show on this page with no sign-up, and your answers stay in your browser.

How is my AI readiness score worked out?

Each answer is worth 0 to 3 points. An area score is its points out of the most it could get, from 0 to 100, and the overall score is the average of the five areas.

Does it compare me with other Malaysian SMEs?

No. There is no reliable public data on how Malaysian SMEs score, so the result only measures your answers against the questions. Retake it later to compare with yourself.

Why are e-Invoice, PDPA and SST in an AI assessment?

AI and automation work on your records. If invoices, customer data and tax are not in order, automating them spreads the mess faster, so compliance is one of the five areas.

What should I do after I get my plan?

Start with weeks 1 to 4 yourself. For a bigger build, book a free 30 minute call, or a Discovery Sprint at RM 300 turns the plan into a scoped, fixed price build.

You've reached the end, so now

Tell me what you're building.

A free 30 minute call is the fastest way to find out if I can help.

Book a free callGet a price in 2 minutes
Or ask for a free 5-minute audit

Penang |