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WhatsApp link and reply templates

Make a WhatsApp link, a QR code and ready replies

Type your WhatsApp number in any Malaysian format, such as 012-345 6789 or +60 3-1234 5678, and add an optional first message. The tool turns it into a wa.me click-to-chat link and a QR code you can download, all in your browser. Below are 12 ready reply templates in BM and English to copy.

Last updated

Make your WhatsApp link

Turn on JavaScript to make your link here, or follow the steps further down.

Want these replies to send themselves?

Pali sets up WhatsApp automation done for you, so every customer gets an answer, a confirmation and a reminder on time, without anyone typing.

  • Auto-replies to common questions, with handover to a person when it needs one
  • Order and booking flows that confirm, remind and update your records
  • Payment and appointment reminders sent on schedule
  • A catalogue in the chat, on the official WhatsApp Business Platform where it fits
Price
From RM 1,500
Timeline
About 2 weeks
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WhatsApp automation ideas

Which reply templates can I copy?

Fill the words in [brackets] before you send.

Use the first two as greeting and away messages in WhatsApp Business.

Enquiries

  • Enquiry auto-reply

    When to use: Set as your greeting message for new chats.

    Hi, thanks for messaging [Business name]! We have your message and will reply within [reply time]. To help us answer faster, tell us what you are looking for and your area. Our prices and menu are here: [link]

    Balasan automatik pertanyaan (BM)

    When to use: Tetapkan sebagai mesej sapaan untuk chat baharu.

    Hai, terima kasih kerana menghubungi [Nama bisnes]! Mesej anda sudah kami terima dan kami akan balas dalam [tempoh balasan]. Supaya kami boleh bantu lebih cepat, beritahu apa yang anda cari dan kawasan anda. Harga dan menu kami di sini: [pautan]

Away and closed

  • Away message, outside business hours

    When to use: Schedule it for outside your opening hours.

    Hi, thanks for your message. [Business name] is closed right now. We are open [opening hours] and will reply first thing when we are back. If it is urgent, call [phone number].

    Mesej tiada di tempat, luar waktu operasi (BM)

    When to use: Jadualkan untuk luar waktu operasi anda.

    Hai, terima kasih atas mesej anda. [Nama bisnes] sudah tutup buat masa ini. Kami buka [waktu operasi] dan akan balas sebaik sahaja kami kembali. Jika ada hal segera, sila hubungi [nombor telefon].

Orders

  • Order confirmation

    When to use: Right after a customer places an order.

    Hi [Customer name], thank you for your order! Here are the details: Order: [order number] Items: [items] Total: RM [amount] We will have it ready by [date]. Reply here if anything needs changing.

    Pengesahan pesanan (BM)

    When to use: Sebaik sahaja pelanggan membuat pesanan.

    Hai [Nama pelanggan], terima kasih atas pesanan anda! Ini butirannya: Pesanan: [nombor pesanan] Barang: [senarai barang] Jumlah: RM [jumlah] Pesanan akan siap pada [tarikh]. Balas di sini jika ada apa-apa yang perlu ditukar.

Payments

  • Payment reminder, due soon

    When to use: Two or three days before an invoice is due.

    Hi [Customer name], a friendly reminder that invoice [invoice number] for RM [amount] is due on [due date]. You can pay by [payment method]: [payment details]. If you have already paid, thank you, and please ignore this message.

    Peringatan bayaran, hampir tamat tempoh (BM)

    When to use: Dua atau tiga hari sebelum invois perlu dibayar.

    Hai [Nama pelanggan], sekadar peringatan mesra bahawa invois [nombor invois] sebanyak RM [jumlah] perlu dibayar pada [tarikh akhir]. Bayaran boleh dibuat melalui [cara bayaran]: [butiran bayaran]. Jika sudah bayar, terima kasih dan abaikan mesej ini.

  • Payment reminder, overdue

    When to use: A few days after the due date has passed.

    Hi [Customer name], hope you are well. Our records show invoice [invoice number] for RM [amount] was due on [due date] and is still open. Could you let us know when we can expect payment? If there is a problem with the invoice, just reply and we will sort it out together.

    Peringatan bayaran, sudah lewat (BM)

    When to use: Beberapa hari selepas tarikh akhir bayaran.

    Hai [Nama pelanggan], harap anda sihat. Rekod kami menunjukkan invois [nombor invois] sebanyak RM [jumlah] perlu dibayar pada [tarikh akhir] dan masih belum dijelaskan. Boleh maklumkan bila bayaran boleh dibuat? Jika ada masalah dengan invois, balas sahaja dan kita selesaikan bersama.

Bookings

  • Booking confirmation

    When to use: As soon as a slot or stay is booked.

    Hi [Customer name], your booking with [Business name] is confirmed. Date: [date] Time: [time] Service: [service] Location: [address or map link] Need to change it? Reply here at least [notice period] before.

    Pengesahan tempahan (BM)

    When to use: Sebaik sahaja slot atau penginapan ditempah.

    Hai [Nama pelanggan], tempahan anda dengan [Nama bisnes] telah disahkan. Tarikh: [tarikh] Masa: [masa] Perkhidmatan: [perkhidmatan] Lokasi: [alamat atau pautan peta] Perlu tukar? Balas di sini sekurang-kurangnya [tempoh notis] sebelum.

  • Booking reminder, the day before

    When to use: The day before the appointment or check-in.

    Hi [Customer name], see you tomorrow! Just a reminder of your [service] at [time] on [date] at [address]. Please reply YES to confirm, or let us know if you need another time.

    Peringatan tempahan, sehari sebelum (BM)

    When to use: Sehari sebelum temujanji atau daftar masuk.

    Hai [Nama pelanggan], jumpa esok! Sekadar mengingatkan [perkhidmatan] anda pada [masa], [tarikh] di [alamat]. Sila balas YA untuk sahkan, atau beritahu kami jika perlu tukar masa.

Follow-ups

  • Follow-up after a quote

    When to use: Three to five days after sending a quote.

    Hi [Customer name], just checking in on the quote we sent on [date] for [item or service]. Happy to answer any questions or adjust it to fit your budget. Would you like to go ahead, or is there anything you need from us first?

    Susulan selepas sebut harga (BM)

    When to use: Tiga hingga lima hari selepas sebut harga dihantar.

    Hai [Nama pelanggan], saya ingin bertanya khabar tentang sebut harga yang kami hantar pada [tarikh] untuk [barang atau perkhidmatan]. Kami sedia jawab sebarang soalan atau ubah suai ikut bajet anda. Anda mahu teruskan, atau ada apa-apa yang anda perlukan daripada kami dahulu?

Reviews

  • Review request

    When to use: A day or two after a job or delivery went well.

    Hi [Customer name], thank you for choosing [Business name]. If you were happy with us, would you spare a minute to leave a short review? It really helps a small business like ours: [review link]. If anything was not right, reply here and we will make it right.

    Permintaan ulasan (BM)

    When to use: Sehari dua selepas kerja atau penghantaran berjalan lancar.

    Hai [Nama pelanggan], terima kasih kerana memilih [Nama bisnes]. Jika anda berpuas hati, sudi luangkan seminit untuk tinggalkan ulasan ringkas? Ia sangat membantu bisnes kecil seperti kami: [pautan ulasan]. Jika ada yang kurang, balas di sini dan kami akan perbaikinya.

Delivery

  • Delivery update

    When to use: When the parcel ships or goes out for delivery.

    Hi [Customer name], good news: your order [order number] is on its way with [courier]. Tracking number: [tracking number]. Track it here: [tracking link]. Expected arrival: [date].

    Kemas kini penghantaran (BM)

    When to use: Apabila bungkusan dihantar atau dalam perjalanan.

    Hai [Nama pelanggan], berita baik: pesanan [nombor pesanan] anda sudah dalam perjalanan bersama [kurier]. Nombor penjejakan: [nombor penjejakan]. Jejak di sini: [pautan penjejakan]. Dijangka sampai: [tarikh].

Festive greetings

  • Hari Raya greeting with an offer

    When to use: A few days before Hari Raya, to customers who opted in.

    Selamat Hari Raya Aidilfitri from all of us at [Business name]! Maaf zahir dan batin. As a thank you, enjoy [offer] until [end date]. Just show this message or quote [code]. Reply STOP if you would rather not get messages like this.

    Promotional, ends with an opt-out line

    Ucapan Hari Raya dengan tawaran (BM)

    When to use: Beberapa hari sebelum Hari Raya, kepada pelanggan yang bersetuju.

    Selamat Hari Raya Aidilfitri daripada kami semua di [Nama bisnes]! Maaf zahir dan batin. Sebagai tanda terima kasih, nikmati [tawaran] sehingga [tarikh tamat]. Tunjukkan mesej ini atau sebut kod [kod]. Balas STOP jika anda tidak mahu menerima mesej seperti ini.

    Promotional, ends with an opt-out line

  • Festive greeting for any celebration

    When to use: Chinese New Year, Deepavali, Christmas or Merdeka.

    Happy [festival] to you and your family from [Business name]! Thank you for supporting us this year. Our festive hours: [opening hours]. [Offer, if any] Reply STOP if you would rather not get messages like this.

    Promotional, ends with an opt-out line

    Ucapan perayaan untuk sebarang sambutan (BM)

    When to use: Tahun Baru Cina, Deepavali, Krismas atau Merdeka.

    Selamat [perayaan] kepada anda sekeluarga daripada [Nama bisnes]! Terima kasih kerana menyokong kami sepanjang tahun ini. Waktu operasi musim perayaan: [waktu operasi]. [Tawaran, jika ada] Balas STOP jika anda tidak mahu menerima mesej seperti ini.

    Promotional, ends with an opt-out line

How do I make a WhatsApp link by hand?

  1. 01Write the number in international format: 60 for Malaysia, then the number without its first 0, with no +, spaces or dashes. 012-345 6789 becomes 60123456789.
  2. 02Put it after https://wa.me/ and the link is ready: https://wa.me/60123456789.
  3. 03To add a first message, put ?text= after the number, then the message URL-encoded: a space becomes %20 and a comma %2C.
  4. 04Open the link on your phone before you print it or put it on your website.

Worked example

Number
012-345 6789 = +60123456789
First message (optional)
Hi, I saw your page and would like to ask about your prices.
Link
https://wa.me/60123456789?text=Hi%2C%20I%20saw%20your%20page%20and%20would%20like%20to%20ask%20about%20your%20prices.

Number and first message from above, as one link (messages over 600 characters are refused).

Sources

  1. WhatsApp Help Centre, How to use click to chat: the wa.me link format.
  2. WhatsApp Help Centre, How to register for the WhatsApp Business app: landlines, VoIP and toll-free numbers.
  3. WhatsApp Help Centre, How to use away messages: schedules, and the phone must be online.

WhatsApp Help Centre pages checked 22 October 2026.

Questions about WhatsApp links and replies

How do I make a WhatsApp link for my business?

Use https://wa.me/ followed by your full number in international format, without the +, zeros, brackets or dashes. For Malaysia that is 60 and the number without its first 0, so 012-345 6789 becomes https://wa.me/60123456789. The tool above does it for you and makes a QR code too.

Can I use a landline number on WhatsApp?

Yes, on the WhatsApp Business app, if you own the line. Choose Call me during registration to get the code by phone call. VoIP numbers and toll-free numbers such as 1-300 and 1-800 cannot be registered.

Is my number sent anywhere?

No. The link and the QR code are made in your browser, and no outside QR service is used. Only an anonymous count that a link was made is recorded, never the number or the message.

Will the QR code stop working?

No. The QR code holds the wa.me link itself, so it works for as long as the number is on WhatsApp. If you change the message or the number, make and print a new one.

How are these templates different from automation?

The app sends one fixed reply, and only while your phone is online. Automation reads the order or booking, replies with the real details, sends reminders on time and hands the chat to a person when it needs one.

Can I send promotions with these templates?

Send promotions only to customers who agreed to hear from you, and stop when they ask. The promotional templates end with an opt-out line for exactly that.

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