WhatsApp AI chatbot
Answer faster without losing the human handoff.
A business AI chatbot answers common questions, captures useful context and hands conversations to people, with WhatsApp as the first channel for Malaysian SMEs. Built by Pali designs and integrates the workflow from Penang, using approved business knowledge, clear escalation rules, consent-aware data handling and measurable follow-up instead of a fake demo bot.
What should a WhatsApp AI chatbot do first?
Start with the questions that repeat every day and the handoff your team already understands. Automation should shorten response time without hiding the human exit.
- Answer from approved business information
- Capture lead context before a human reply
- Route sensitive or uncertain questions to people
- Trigger follow-ups without duplicate messages
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Frequently asked questions
Can the chatbot work on WhatsApp?
Yes. WhatsApp is the first channel, with the exact integration depending on the approved business account and workflow.
Will it invent answers?
The bot is constrained to approved knowledge and should escalate when the answer is missing or sensitive.
Can a person take over the conversation?
Yes. Human handoff is designed as a primary path, not an error state.
How do you handle customer data?
The scope records consent, retention and access needs, with local-first handling where the workflow allows it.