What does website maintenance include?

Site Care includes software, plugin and security updates, restorable daily backups, small edits to text, images and pages, and uptime monitoring with alerts handled. It is intended for eligible landing pages and CMS websites.

Are hosting and domain fees included?

No. Hosting, domains and third-party services stay on accounts you own and are paid by you at cost where possible. The maintenance plan covers the agreed care work, not the provider fees for keeping those services active.

Can Pali maintain a website built by someone else?

Yes, after a one-off takeover check at RM 360 for 8 hours. The check reviews the existing website before ongoing work starts, so access, condition and immediate risks are understood rather than assumed.

Does maintenance include new pages or features?

Site Care includes small edits to existing text, images and pages. A steady queue of feature work belongs on Develop at RM 900 a month. A larger new section, integration or rebuild may need a separately scoped project.

Can I pause the maintenance plan?

Yes, after the 3-month minimum. Pause before the next billing date and no fee is charged while the plan is paused. Confirm any urgent update or monitoring responsibilities before pausing a live website.

When is Pali not the right fit for website maintenance?

Pali is not the right fit when your hosting provider or website platform already supplies the updates, backups and support you need, or when your team can handle them reliably. Use the simpler option until a clear care gap appears.

Website maintenance cost guide

How much does website maintenance cost in Malaysia?

By Pali (Wan Muhamad Fadzli), product builder, Penang.

Last updated 4 November 2026

Website maintenance in Malaysia costs RM 90 a month with Pali's Site Care for eligible landing pages and CMS websites. It covers software and security updates, restorable daily backups, small content edits and uptime monitoring. Online stores or app-like websites need Maintain at RM 450, while ongoing feature work needs Develop at RM 900.

How much does each website maintenance option cost?

The right plan depends on whether the website needs routine care, application-level maintenance or continuous feature delivery.

Option	Monthly price	Best fit	Main purpose
Site Care	RM 90	Eligible landing pages and CMS websites	Updates, backups, small edits and uptime monitoring
Maintain	RM 450	Online stores and websites with app-like workflows	Monitoring, fixes, updates and small changes
Develop	RM 900	Websites with a steady feature queue	Everything in Maintain, plus continuous development

Every new project includes a free 30-day launch warranty for bugs in the delivered scope. Ongoing maintenance begins after that warranty when you want the same lead to keep the website healthy.

What does Site Care include?

Site Care covers the recurring work needed to look after an eligible marketing website:

software, plugin and security updates;
daily backups that can be restored;
small edits to existing text, images and pages;
uptime monitoring, with alerts handled;
ticket support through the shared support process.

This plan suits a landing page or company website with a CMS. If you are still budgeting for the initial build, read the website cost guide before comparing ongoing care.

What sits outside monthly website maintenance?

Hosting and domains. These stay on accounts you own and are paid by you at cost where possible.
Third-party services. Email, booking, payment, analytics and other provider fees are separate.
Large new sections. A substantial content area, redesign or migration may need its own scope.
New integrations. Connections to business systems need requirements, access and failure handling agreed first.
A full rebuild. Replacing the website is a fixed-scope project, not routine maintenance.

Keeping these costs separate makes ownership clear. You control the provider accounts, while the maintenance plan covers the agreed work on the website.

When does a website need Maintain instead of Site Care?

Choose Maintain when the website behaves more like an application than a marketing site. That usually means it has more operational parts to watch and test, such as:

checkout or customer account workflows;
custom forms that create records in another system;
booking, payment or messaging integrations;
user logins, permissions or private data;
business rules that change with staff operations.

Choose Develop when the website is healthy but has a continuing queue of features to ship. If the product relies on logins, data and workflows, the app development cost guide explains the wider build and care model.

How should I compare website maintenance quotes?

Compare the responsibility behind the monthly price, not only the list of tasks:

Confirm which updates, backups, monitoring and edits are included.
Ask who receives an alert and what happens when the website fails.
Check whether hosting, domains and provider fees remain separate.
Define what counts as a small edit and what needs a new scope.
Confirm how you can export the website, data and account access.
Check the minimum term, pause rules and support channel.

A clear quote should show what is maintained, what is excluded and who owns each account. If those boundaries are vague, ask for them in writing before starting.

How do I start website maintenance?

Select Site Care in the maintenance calculator and check whether the website fits the plan.
If another team built the website, complete the one-off takeover check before recurring work begins.
For a complex rebuild or integration, use the Discovery Sprint to define the fixed scope before maintenance resumes.
Review how design and development subscriptions work, then agree access, support and ownership before the first billing month.